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 INX international calling rates from InternationalNumber.com
FAQs and Service Announcement Changes
Service announcements and changes to the End User License Agreement (EULA) will be posted for at least 30 days.
INX now has directory assistance for the US and Canada for $1.99 per call.
Due to FCC regulations, INX Services that have a U.S. phone number are not to be
used within the United States or its possessions where emergency services can be
contacted by dialing 911 or other emergency number when using local wireline or
mobile phone services. INX Services with a United States phone number are to be used
only outside these areas. INX services can be used in the U.S. if the INX Service has a
non-U.S. number. Your INX service will be canceled without refund if you violate this
section.
End User License Agreement
INX FAQs
General Information
Getting Started
Making Calls
Trial and Cancellation
ISP Requirements
Service and Technical
Billing and Payment
Customer Service
INX Special User Guides
General Information
Q: What is INX?
A: International Number Exchange (INX) is a service of Logical Exchange LLC. It is a voice over IP (VoIP) service that gives a company or person a virtual communications presence in the USA or Canada. INX is similar to a traditional wireline telephone service that allows you to make and receive telephone calls but it is delivered over the Internet using a U.S. or Canadian telephone number. INX allows subscribers to have a U.S. or Canadian phone number that rings to their Internet or IP phone wherever in the world they might be. INX is designed to give our subscribers the convenience and affordability of a virtual U.S. or Canadian presence for business and personal communications.
Q: What is the difference between my regular home telephone service and INX?
A: INX utilizes Internet Protocol (IP), a technology that is the basis for Internet communications and integrates it with the traditional U.S. or Canadian telephone network. Thus INX provides our subscribers the convenience of making and receiving phone calls with advanced calling features from anywhere in the world by leveraging the ubiquity of the Internet. INX is not a replacement for regular U.S. or Canadian wireline phone service. Instead, INX offers a more affordable and convenient virtual presence service that allows subscribers to receive calls no matter where their location. Comparatively, INX does not have some features found in traditional U.S. or Canadian telephone wireline phone service such as emergency services access (911), directory assistance (411) or operator services. However, INX does offer its service with advanced calling features such as voice messaging, online account management, 3-way calling and call forwarding.
Q: Can I use the INX anywhere?
A: Yes. As long as you have access to an Internet broadband connection, you can use your INX service even if you are at a local “Hot Spot”, traveling out of town for business or traveling abroad. However, some connections may be restricted by the local provider and not allow VoIP communications.
Q: What are your calling plan rates?
A: Please look at our Home page for the latest information. For pricing go to INX VoIP pricing.
Q: Do you offer local numbers in my area?
A: INX offers a growing list of numbers and will add additional numbers on a regular basis. Click here information on local and toll free numbers in more than 65 countries.
Q: Do I need a computer to use the service?
A: If you are using an IP hardphone or ATA (analog terminal adapter) you do not need a computer to use the service. However, in some situations, it may be helpful to have a computer so you can upgrade or change the settings of your INX service and access your account and voice messages online. You will need a computer if you are using the service with an IP software phone.
Q: Is Internet access included?
A: No, INX is an IP phone service that uses your existing high-speed Internet access. Subscribers are responsible for obtaining their own Internet access.
Q: Does this work with my mobile or cell phone?
A: No, INX is accessed with your broadband or dialup Internet access. You can, however, have calls forwarded to your mobile or land land phone using our follow-me features.
Getting Started
Q: How do I get started?
A: It’s easy and it only takes a few minutes before you are making and receiving calls. Just click here to fill out a subscription request form.
Q: Is it possible to change phone numbers after service has been ordered (i.e. I decide that I want a local number in another city)?
A: Yes, we allow our subscribers to change their numbers just by notifying us of the request by e-mail. We will move your INX phone number to any other available rate center upon your request. Additional charges may apply. Also, you can add additional numbers in the same area code or in other cities.
Q: How do I configure my phone?
A: For most SIP-based IP phones, you only need to enter the following information:
SIP User ID: Your INX phone number
Authorization ID: Your INX phone number
Password: Your INX password
SIP server/proxy: sip.intlno.com
Do not enable STUN or ICE
Codec: G.729, G.723 and G.711 is the preferred codec order
Q: What type of phone do I need to have in order to connect to the INX?
A: Subscribers may use a variety of SIP-based IP phones (also called user agents) with G.729, G.723 or G.711 codecs. Choices available to subscribers include:
1. IP software phones installed on your PC (headset and microphone required) For a free softphone click here.
2. An ATA (Analog Terminal Adapter) where subscribers plug their traditional analog telephone into the ATA device which in turn connects directly to the Internet or your router or hub/switch.
3. IP phones that look just like regular phones and connect directly to the Internet or your router or hub/switch.
Both ATA and IP phones may be purchased from your local reseller.
INX Service Tested Softphones, ATAs and IP Phones include:
Counterpath,
Grandstream,
Cisco,
Sipura, Linksys, Asterisk, UTStarcom, Zyxel and most other SIP based phones
Q: What port should be opened on my personal or network firewall in order for my INX service to work?
A: Be sure to enable any personal firewall products on your PC or network such as Zone Alarm or Norton Personal Firewall and the appropriate ports on them that allow SIP-based VoIP services, specifically ports SIP Ports 5060 – 5063, UDP Ports 8000 - 8015 & 3478-3479. Depending on the User Agent, subscribers may need to open UDP Ports 3500 – 65355. See your Firewall/Router Owner's manual for further details.
Q: Do I need a computer to use the service?
A: If you are using an IP hardphone or ATA (analog terminal adapter) you do not need a computer to use the service. However, in some situations, it may be helpful to have a computer so you can upgrade or change the settings of your INX service and access your account and voice messages online. You will need a computer if you are using the service with an IP software phone.
Making Calls
Q: How can I make and receive calls with the INX?
A:
Making calls:
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Always include the country and area codes only when calling any number.
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To make an international call: dial the country code only plus the number.
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Never use a special access code or dial strings you may typically use in your home country to make international calls.
Receiving Calls:
Q: How do I access my voice messages?
A: Dial *98 from your INX Pro™ to access your mail box or from your Account Management page. You may also access voice mail by dialing +1 720-279-3090 from any wireline or mobile phone worldwide.
Q: Do I need to dial into your network to make calls?
A: No. There is no need to dial special access number or anything to enter the INX network unless you need to dial in to get Internet access.
Q: Can I call other numbers that do not subscribe to INX?
A: You can call any number worldwide with your new INX service Your charges may even be lower than calling directly from where you are because you are actually calling from the U.S. using U.S. rates regardless of what country your local or toll free number is in.
Q: Does INX have Directory Assistance?
A: You cannot dial 411 or any other Directory Assistance number with your INX Service except in the US and Canada where the service is $1.99 per call. However, subscribers may access many online directory services available via the Internet, for example, www.dexonline.com or www.superpages.com.
Q: Will I be able to dial 911, 311 calls from my INX service?
A: INX Services do not provide emergency or operator services access. INX VoIP services are VoIP virtual presence or foreign exchange telephone services and should not be used as a replacement for regular phone service in any country.
Q: Can I call a 900 or 1-900 number from my INX phone?
A: No, INX blocks all calls to 1-900 numbers.
Q: Can I receive collect calls?
A: No, you cannot receive collect calls using INX.
Trial Period / Cancellation Policy
Q: Is there a minimum service subscription period?
A: No. You may cancel your service at any time. There is no annual contract. You only need to cancel 10 days before the start of your next billing period to avoid charges for the next month.
Q: What is your 14-Day Trial Period policy?
A:The refund policy is to insure that you like our service. If you decide to cancel your service within the 14-Day Trial Period, we will refund 50% of the activation and monthly fee, as well as any remaining prepaid long distance balance less any calling charges in excess of 150 minutes. The 150 minute limit includes local and long distance calling on Unlimited plans. Refunds usually take up to 10 business days.
Q: If I don’t want to use the INX service any longer, what should I do?
A: Send your email notifications to support@intlno.com to inform us of your cancellation. You only need to cancel 10 days in writing before the start of your next billing period to avoid charges for the next month. There are no refunds other than deposits, less any outstanding charges, if any, for long distance calling.
Q: Can I port (move) my number to another service?
A: INX is not a traditional telephone service and does not have local number portability. Thus subscribers cannot move their numbers to a traditional telephone service.
Q: I want to change my local number area code, what should I do?
A: You can request a change to your INX number by sending us an e-mail at support@intlno.com. Our customer service representatives will be happy to assist you with any of your requests.
Internet Service provider Requirements (DSL, Cable or Dialup)
Q: Can I use the INX service if I only have a dialup Internet service?
A: Yes. Our service is designed for both broadband and dialup (narrowband) access. The dialup speed should be at least 28.8 for the service to work properly. It is important to go through the audio setup for your IP phone (if available) whenever you switch from broadband to narrowband or vice versa. Just set your codec on your VoIP phone to G.729 or G.723.
Q: What kind of Internet connection do I need to have in order to use the INX service?
A: You need a broadband, wireless or dialup (greater than 28.8 kbps) Internet connection for use with INX. It is important to go through the audio setup for your IP phone (if available) whenever you switch from broadband to narrowband or vice versa.
Note: Some hotels, hot spots and others could block your INX service due to the network security policies of the hotels and hotspots. INX is not responsible for local service provider network configurations. We recommend that you contact support@intlno.com before checking with service providers to understand if there are any ISP network or security policies in using INX.
Q: Is there a difference between using DSL or cable modem when using INX? Which do you recommend to use?
A: Either works just fine. Both DSL and cable modem services provide sufficient broadband Internet access bandwidth to support INX service as does traditional leased line services such as T-1/E-1 and fiber optic services.
Q: Do I need a fixed or static IP to use INX?
A: INX works with both static and dynamic (DHCP) addressing. You should choose fixed or dynamic addressing according to the requirements of your ISP.
Q: Will the INX phone service interfere with my DSL or cable modem data/computer connections?
A: INX service routes your incoming and outgoing voice calls right alongside the data being sent to or from your computer. Thus, you can use your high-speed Internet connection for more than just web surfing. You can make and receive calls while you use your computer to access the Internet. INX uses advanced audio compression techniques to minimize the data traffic caused by voice calls and maximize the bandwidth available for your other Internet traffic. However, on some lower speed connections that include DSL, cable modem and dialup, you may not be able to use INX at the same time that you are sending or receiving data due to the bandwidth speed limitations of your Internet access. In these cases, it is better to refrain from sending or receiving data while on a call unless you have a router or gateway that implements Quality of Service (QoS) for voice.
Also, while we take every step to provide a quality service, please note that call quality can vary according to factors beyond the control of our service. They include:
a. Your computer and network equipment configuration, type and use
b. Your local traffic that is going to the Internet
c. Your broadband or narrowband access speed. Remember your uplink and downlink speeds can be different and thus affect your call quality differently.
d. Your network provider’s current traffic loads and engineering configurations
e. Congestion and other problems in the Internet
Q: What happens when I change service providers for my Internet access?
A: INX’s service is not associated with your Internet service provider. So subscribers may use any service provider unless they specifically block VoIP traffic. There should be no change to or impact on your INX service in cases where you switch service providers. Even while you travel!
Service Features and Technical Questions
Q: When I am on a call and upload or download a file, I cannot hear the other person or they cannot hear me, but the call is still connected, what is wrong?
A: You local access router or gateway may not support Quality of Service (QoS) that prioritizes voice traffic over data traffic. If you have this problem just avoid sending and receiving calls when you are on a call. Alternatively, you can purchase routers or gateways that will prioritize voice over data traffic and eliminate this problem.
Also, while we take every step to provide a quality service, please note that call quality can vary according to factors beyond the control of our service. They include:
a. Your computer and network equipment configuration, type and use
b. Your local traffic that is going to the Internet
c. Your broadband or narrowband access speed. Remember your uplink and downlink speeds can be different and thus affect your call quality differently.
d. Your network provider’s current traffic loads and engineering configurations
e. Congestion and other problems in the Internet
Q: What technology does INX use?
A: INX uses a standards-based voice-over-IP (VoIP) protocol called SIP (Session Initiation Protocol) with software that allows INX endpoints to work on packet switched IP networks. INX also uses advanced voice compression protocols (G.729) to maximize voice quality and minimize latency over public IP networks. In many instances, INX’s voice quality often exceeds that available on PSTN or mobile phone networks. Lastly, we use gateways to connected to the public telephone network so that you can make and receive calls for any wireline or mobile phone in the world.
Q: What additional service features do you offer for each of your phone plans?
A: Our service enables you to call domestic and international long distance at low rates. In addition to providing you with local numbers in your chosen area, INX provides the following features:
Voice Messaging including message retrieval via the web
On-Line Account Management
Caller ID
Follow me calling
3-Party Conferencing
And more depending on your built-in IP Phone features
Q: INX works great most of the time, but sometimes the quality is bad. Why?
A: INX uses the local access of your ISP and the Internet to transport traffic to our network and gateway. This means that your calls go over networks that are not maintained or controlled by INX. These networks may be congested with other traffic at the busiest time of day or at other times for your area because the local ISP and/or their backbone provider does not have sufficient bandwidth and network resources to support the amount of traffic on their networks. Or there could be a network failure that creates congestion or dropped traffic for a period of time until repairs are completed. INX is not responsible for service quality because of these and other issues as outlined in your service agreement.
Billing / Payment Information
Q: In what currency are your rates quoted?
A: All rates are quoted in US dollars (USD).
Q: What type of credit cards do you accept?
A: Currently we accept online credit card payments using Visa, American Express, Discover and MasterCard. We also accept PayPal. PayPal payments may be emailed to PayPal@LogicalExchange.com. Please email us at support@intlno.com for other payment terms.
Q: Is there an activation fee?
A: There is an activation fee for all services and is dependent upon the country or service requested..
Q: Why do I have to pay at least $10 non-plan calling prepayment at signup for local and toll free numbers?
A: In order to keep the billing process simple and make INX service easy and inexpensive to use, we charge $10 to maintain a long distance account prepayment for non-plan calls. This prepayment covers all long distance for the local and toll free plans and only international for the unlimited plans. Whenever that balance is depleted by additional domestic or international calling, we will charge you credit card accordingly to maintain that balance and pay the monthly service fee. You can also increase your balance online to meet your calling requirements and monthly fee.
Q: Will I be charged any additional prepaid usage fee besides the first $10 prepaid LD usage charge?
A: We may automatically charge $10.00 to restore your $10.00 LD account balance from your credit card when you account balance goes below $2.00 so your service will not be interrupted. You may also increase the balance yourself.
Q: What is the upfront cost when signing up for the service the first time?
A: Your upfront cost at the time of service sign up includes your first monthly plan payment plus the non-plan calling prepayment and activation .
Q: Does INX add any additional taxes, charges or monthly fees on top of my monthly service charge?
A: Currently there are no taxes, regulatory fees or other additional charges unless subscribers incur long distance charges. Taxes will be automatically added without notice if we are required to collect for them.
Q: Do I get charged for incoming calls?
A: No, INX subscribers arenormally not charged for normal incoming calls and the incoming minutes used will not be deducted from your account. Some local numbers and all toll free numbers have incoming call charges.
Q: Do I get charged for forwarded calls?
A: Yes, calls that are forwarded are counted just as if you had made a call from your INX phone to the final destination phone number.
Q: How often am I billed?
A: We bill you each month or earlier if your deposit is used up. You are always billed in advance of the coming month.
Q: How do you bill incremental minutes?
A: When you make a call the first 30 seconds are billed and then you are billed in 6-second increments with no minimum call duration, except Mexico which is billed in 60 second increments.
Q: Can someone place a collect call to my INX phone number?
A: No, the INX will not allow collect calls to connect to your INX phone number.
Q: With INX do you send me a monthly paper bill, or are the bills online?
A: INX keeps your last three (3) month's of bills (including your current month's bill updated in real time) online on our website. We do not send you a paper bill. Your online bill has the same level of detail (call logs, information on how each call was billed, etc.) as a mobile phone bill. Your credit card on file with us may be billed at the beginning of your billing period. Simply access your account online for all information on your account.
Q: Where can I view my INX billing statement?
A: You need to sign in to your account to check the status account balance and call detail records. Simply click on the appropriate login link at the top of this page . Subscribers can manage their accounts online by using their online management user ID and password they were given when they signed up for service. (Remember for security purposes the account management password is different than the phone service password.) The current month's bill is always updated in real time, so you always know your updated account balance for the current month.
Customer Service Contact Information
Q: How do I contact INX to sign up or contact customer service should I have a question about the INX™ service?
A: We are available on the Internet at www.InternationalNumber.com or you can send us an email.
To contact us, please click here to fill out a contact request form.
INX Special User Guides
INX Reseller Self Care (Note that all features may not be available)
INX Account Management Self Care
INX Unified Messaging Users Manual
INX Follow Me
INX Call Quality Test
Forwarding INX Voice and Fax Messages to External Email |
